High-definition webcams, like the popular USB-based Logitech C930e that can stream video at 1920x1080p, often include built-in compression so that there’s less data to send down the USB cable in the first place, usually using one of two common lossy compression formats known as MJPEG and H.264. However, a bunch of Windows software, apparently including Microsoft Skype itself, no longer works properly with some well-known webcams on the market, notably those that implement video compression inside the camera itself. Of course, your webcam isn’t “broken” in the dropped-on-the-floor-and-in-two-pieces sense of the word. If the vitriol poured out in the comments (300 and counting) of a Thurrott blog article entitled “Microsoft Has Broken Millions Of Webcams With Windows 10 Anniversary Update” is anything to go by, this one’s a super-big problem. So, now that the free upgrade is over (so you definitely can’t get it by mistake) and the next big version update, known as the Anniversary Edition rather than Windows 11, you’d think that Microsoft might have cut itself some slack.Įxcept that there’s a huge brouhaha going on as users report, “My webcam’s busted.”
(Not any more, of course: from 30 July 2016 onwards, you’ve had to pay.)īut there’s been a very vocal contingent – a minority, we suspect, but a significant minority at the very least – who have fallen out hard with Microsoft over the move to Windows 10.įrom unannounced “ pre-downloads“, where files totalling more than 3GB were silently stashed locally in case you wanted them later, through ambiguous dialogs that upgraded you when you thought you’d declined, to unexpected popups in the middle of weather report live on TV, it seemed that Microsoft just couldn’t get it right.Įven when Microsoft listened to its users and made the wording in the upgrade dialog much clearer, some of our readers still had negative things to say. The company has been on a bit of a hiding to nothing over updates for a year or more, following the launch of Windows 10.Īdmittedly, some of our readers have told us that they simply can’t see what the fuss is about: latest version, modern look, more secure, free of charge, what’s the problem?. It’s not a good /day, week, month, quarter, year/ to be working in Microsoft Support.
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